Privacy Policy

If you provide your phone number and opt in, LCS Heating and Cooling may send you SMS text messages related to your service request, appointment scheduling and reminders, technician dispatch, billing, and — if you separately opt in — promotions. Message frequency varies and message & data rates may apply. You can opt out at any time by replying STOP; reply HELP for help. Opting out of texts will not affect your ability to receive service by phone or email.

We do not sell or share your mobile opt-in or phone number with third parties for their own marketing, and mobile opt-in data is not shared for those purposes. Carriers are not liable for delayed or undelivered messages. See our SMS Terms for full details.

We use cookies and similar technologies in three ways:

• Essential — required for the site to function and for security; these are always active.
• Analytics — anonymous measurement of how visitors use the site so we can improve it (for example Google Analytics 4). Like essential cookies, these are always active.
• Advertising / Attribution — help measure the performance of our marketing, including TV-ad attribution (for example Premion) and related advertising tags.

Advertising/attribution technologies operate on an opt-out basis for visitors in the United States: they may be active by default, and you can decline them at any time via our cookie banner and still use the site. For visitors in regions that require opt-in consent (such as the EEA, United Kingdom, and Switzerland), advertising technologies stay off until you consent, using Google Consent Mode. You can change your mind anytime using Cookie Preferences, or through your browser settings. This website also honors the Global Privacy Control (GPC) signal as an opt-out of sale/sharing.

Your California Privacy Rights — Do Not Sell or Share My Personal Information. This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). Residents of other U.S. states may have similar rights under applicable state privacy laws.

Categories of personal information we collect. Through this website, LCS Heating and Cooling collects: identifiers and internet activity collected by analytics tools our website may use (such as cookie identifiers, IP address, device/browser information, and pages viewed); and contact information you submit through our forms (such as name, email address, phone number, and service details).

"Selling" and "sharing." We do not sell personal information for money. However, the use of third-party analytics and advertising cookies that support cross-context behavioral advertising may constitute "sharing" (and in some cases "selling") of personal information as those terms are defined by the CPRA.

Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting use of sensitive personal information), the right to know what personal information we collect, use, and disclose, the right to request deletion, the right to request correction of inaccurate personal information, and the right not to receive discriminatory treatment for exercising any of these rights.

How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the consent choice presented on this website (or the "Do Not Sell or Share My Personal Information" link in the footer of every page, which brings you to this section), and decline non-essential cookies via Cookie Preferences; or (2) enable the Global Privacy Control (GPC) signal in your browser — this website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.

Contact. To exercise any of these rights — your right to know, delete, or correct — or to ask any question about this section, contact LCS Heating and Cooling at (317) 207-9304. We will verify your request and respond within the timelines required by law.