Get in Touch with LCS Heating and Cooling
Schedule service, request an estimate, or ask a question. We're here to help.
Contact Information
Call us for the fastest response. 24/7/365 phone answer — live CSRs when available, plus Tucker (Digital Assistant) for overflow and after-hours. On-call technician dispatch runs until 11:00 PM. Incoming customer service calls and outbound dispatch confirmations on tracking lines are recorded for quality control, legal validation, and non-commissioned technician training verification.
Hours
In-home service: Monday–Friday 8:00 AM – 6:00 PM Office/showroom: Monday–Friday 8:00 AM – 4:30 PM · Saturday–Sunday Closed 24/7/365 phone answer — live CSRs when available, plus Tucker (Digital Assistant) for overflow and after-hours On-call emergency technician dispatch until 11:00 PM nightly. Requests after 11:00 PM are prioritized at the front of the next morning's service queue. No absolute same-day guarantee for the general public; Liftoff to Comfort members receive high-priority dispatch windows.
Urgent / After-Hours Help
For a critical comfort issue, call (317) 207-9304 right away — don't use the online form. After hours and when lines are full, Tucker (our Avoca digital assistant) answers, books maintenance and demand service in ServiceTitan, or transfers you to a person — so you're not left in voicemail. On-call emergency technician dispatch until 11:00 PM nightly. Requests after 11:00 PM are prioritized at the front of the next morning's service queue. No absolute same-day guarantee for the general public; Liftoff to Comfort members receive high-priority dispatch windows.
About Tucker, our digital assistant
24/7/365 phone answer — live CSRs when available, plus Tucker (Digital Assistant) for overflow and after-hours. Tucker runs on Avoca and integrates with ServiceTitan — so maintenance and service requests entered after hours land in the same system our Launch Crew uses.
What Tucker can help with
- Schedule maintenance tune-ups — Tucker can book Discovery Path and Horizon Path maintenance visits through ServiceTitan when slots are open — same workflow our CSRs use for preventative care.
- Book regular service calls — Demand service and diagnostic appointments for existing systems — filter changes, comfort checks, and non-emergency repairs — when the schedule has capacity.
- Overflow and after-hours intake — When live CSRs are on other lines or outside office hours, Tucker (Avoca) captures your issue, confirms address and contact details, and routes the request into ServiceTitan — or transfers to a person when needed. On-call emergency technician dispatch until 11:00 PM nightly. Requests after 11:00 PM are prioritized at the front of the next morning's service queue. No absolute same-day guarantee for the general public; Liftoff to Comfort members receive high-priority dispatch windows.
What Tucker cannot do alone
- Auto-book final equipment installations — Full replacement and new equipment installs require coordinator sign-off, load documentation, and permit planning. Tucker will start the conversation and hand off to our install coordination team — not lock in a final install date without human review.
- Route sales consultations to open estimate queues — In-home comfort design visits and replacement estimates go to our field consultant queue — not instant self-serve booking. Tucker collects basics and schedules a coordinator callback so the right specialist follows up.
For a critical no-cool or no-heat emergency, call (317) 207-9304 directly — do not wait on a web form. Tucker helps with scheduling and intake; complex replacement scope always involves a human coordinator.
What we'll ask when you call
A few questions help us send the right specialist — we won't guess a repair price over the phone.
- Is your system completely down right now, or are you looking for a routine maintenance calibration?
- Are you noticing any uneven temperatures or dry air conditions across specific rooms?
- To ensure we respect your time, are all home decision-makers available for our specialist's custom evaluation window?
Office personnel must never guess specific mechanical failures or offer blind repair pricing quotes over the phone before a certified professional runs a complete physical field evaluation.
- Step 1 (current)
- Step 2
- Step 3
What do you need help with?
Pick the closest fit — we'll route you to the right LCS Heating and Cooling team.
Prefer to talk? Call (317) 207-9304.
Serving Your Neighborhood
We proudly serve Indianapolis, Beech Grove, Broad Ripple, Carmel, Castleton Area, Cicero, Clermont, Cumberland, Downtown Indianapolis, Fishers, Fortville, Fountain Square, Geist, Greenfield, Greenwood, Homecroft, Ingalls, Irvington, Lapel, Lawrence, Maxwell, McCordsville, Meridian-Kessler, Mount Comfort, Near Eastside, Near Northside, New Palestine, Noblesville, Nora, Oaklandon, Pendleton, Saxony, Southport, Speedway, Village of West Clay, Warren Park, Westfield, Whiteland, Whitestown, Zionsville. If you're outside these areas, call us to confirm service availability.