LCS Heating & Cooling has such loyal customers and we’re honored to serve you! Year after year, you trust us with one of the most important functions of your home—its comfort level. Whether your house is feeling too hot or too cold, smelling too musty, or creating too much static or dust, the LCS team is here to help you out. Your home should be able to give you a comfortable, indoor atmosphere for every season. It’s our job to make sure your HVAC systems are always on their A-game.
How do we do it? Well, we listen to your feedback! We make customer service our top priority, hire and train quality personnel, and take our business very seriously. It’s because of you and your referrals that LCS Heating & Cooling continues to grow. Take a look behind-the-scenes, and you’ll see we’re always working hard to earn more of your all-star reviews. Thanks for growing with us!
Easy HVAC Scheduling—even with HVAC Emergencies
What happens if your air conditioner or furnace starts acting up in the middle of the night? Or on a holiday? No one wants to wait for service! You want it fixed ASAP, and the LCS team totally understands. We’ve got a great scheduling system in place to help get these “HVAC nightmares” under control.
Our team is available 24/7 to take your calls. So if you want service, you’ll get it! Our customers always have someone to talk to when issues pop up—whether it’s with one of our office staff or one of the people with our professional answering service. If you need immediate service after-hours, the LCS technician on call will handle it right away. For non-emergency calls received after hours, the folks answering will take a message. Our office staff will then follow up with you the next business morning. Pretty easy, right?
Excellent HVAC Personnel and Quality Training
We take great efforts to seek out new, quality team members and only hire the best. Our customers deserve to work with awesome LCS employees, which is why we run every new hire through a background check and driver screening. Plus, each of our new hires meets with the owners, Travis and Renee, after 30 days and again at 90 days to ensure that their training is on track.
You are guaranteed to get the same high level of service with every LCS team member because all of our HVAC personnel are trained the same way. That same code of ethics that helped start this company over 10 years ago has been passed down to each LCS employee. Travis’s honesty and thoroughness with customers and Renee’s responsiveness are embodied by everyone on the team. We train our staff to uphold our high “LCS-level” of customer service, so you can trust that any new faces with LCS will be on par or even better than your last tech. We’re extremely proud of our team’s expertise and professionalism—we know you’ll agree!
Energy Savings Plans for HVAC Maintenance Customers
Last but not least, we’re pleased to continue providing Residential Energy Savings Plans (ESP) for ongoing customers. These offers include one annual heating and one annual cooling tune-up, along with options for filter changes, humidifier service, a tankless water heater flush, and UV bulbs.
Preventative maintenance helps customers get the maximum efficiency on their units at a minimum cost year-round. With service call discounts, 15% off repairs, and 15% off indoor air quality products, this package is a great way to keep your HVAC unit in tip-top shape through every season. And our ESP customers never get charged for any overtime work. An LCS tech will be on the job—at no extra charge—day or night for any of your emergency HVAC repairs.
The LCS future is looking extra-bright thanks to our loyal customers and new team members. We’ll only keep getting better as we continue to grow. Since 2005, our company’s service has collected dozens and dozens of rave reviews from customers. We appreciate your feedback and couldn’t have come this far without you! Thank you so much for being an LCS fan and for making us your favorite HVAC company in the Indianapolis area!
Got a review to share? We’d love to hear it! LCS Heating & Cooling is on Google+ and Yelp. Check us out!
LCS Heating and Cooling, LLC is currently accepting resumes for the positions of Lead Installer and Maintenance Technician. LCS is looking for individuals who take pride in their work, enjoy working on a team and have a desire to further their career in HVAC! Please apply if you feel you'd be a great fit based on the descriptions listed below:
Lead Installer
Job responsibilities include, but are not limited to:
- Installing furnaces, air conditioners and heat pumps in residential settings
- Installing rooftop units in light commercial settings
- Installing humidifiers, zone systems, filtration systems
- Making daily material lists for jobs
- Monitoring van inventory
- Completing invoices
- Communicating with customers
- Teaching new skills to helpers
Other requirements include, but are not limited to:
- Strong attendance record
- Reliability & Timeliness
- Respect toward co-workers and customers
- Team player
- Clean driving record
- Clean drug test
- Clean background check
Maintenance Technician
Job responsibilities include, but are not limited to:
- Perform annual maintenance service on furnaces, air conditioners and heat pumps in residential settings
- Perform annual maintenance service on rooftop units in commercial settings
- Safely climb an extension ladder
- Change filters, humidifier pads, UV bulbs and thermostats
- Ability to follow own calendar and schedule of calls
- Ability to monitor time and arrive at first call of the day on time
- Complete invoices
- Communicate with customers and office
- Motivation to learn new service skills
Other requirements include, but are not limited to:
- Strong attendance record
- Reliability & Timeliness
- Respect toward co-workers and customers
- Team player
- Clean driving record
- Clean drug test
- Clean background check
LCS Benefits
- Hourly wage based on experience
- Paid Holidays
- Paid Vacation
- Health insurance
- Tool account
- Retirement
- Opportunity for take-home van is available if able and willing to rotate in the on-call schedule
Please submit your resume today to: renee@LCSheatingandcooling.com
Wreck or Protect? How Water Affects Your Appliances
A guest blog article by: Indy Soft Water
We all want to get the most out of our home appliances, but one of the biggest ways to prevent repairs (outside of regular maintenance services) is something so simple, we often forget it—our water! The kind of water you use in your home goes a long way in either wrecking or protecting your water-using appliances. Without the right water systems in place, you’re making your appliances age a whole lot faster.
Tap water in Indiana is notoriously “hard.” This means that it has high levels of dissolved minerals that can damage your appliances. While these minerals are naturally-occurring (calcium and magnesium compounds get picked up from rocks during the water cycle), hard water is a real nuisance around the home.
These are some of the top symptoms of hard water:
- Water Spots on your “clean” dishes
- Crusty Buildup on your shower head and around your faucets
- White Film inside your tea kettle or pots after boiling water
- Soap Scum in your sinks or around the bathtub
Hard water leaves minerals behind when it evaporates from your dishes and bathroom fixtures. Unfortunately, it also leaves these deposits in places you can’t see—like in all in the intricate parts of your appliances. These deposits build in rock-hard layers called “lime scale.”
The inner workings of your dishwasher, laundry machine, water heater, and humidifier all fall victim to lime scale buildup when your home uses hard water. Your water heater is particularly vulnerable against hard water. Sediments and lime scale build up on the bottom of your heater and on other internal parts. With too much hard water sediment at its base, your water heater can overheat, damage its electrical parts, and basically render the system useless by reducing capacity and efficiency. Because the scale is heated first, rather than the water, your system ends up wasting energy and your water won’t get as hot as it should be. All the more reason to get preventative maintenance services scheduled!
Similar hard water problems can occur with a whole-house humidifier, too. As more and more minerals pile up on your system they’ll interfere with how well your humidifier functions by plugging the solenoid valve, that open/close device that allows water to flow. Keeping a clean humidifier—and water heater—has a lot to do with using water that’s “soft,” instead of hard water.
This is why people love soft water:
- Spot-free dishes
- Hair feels smoother
- No more mineral buildup
- Soap lathers and rinses better
- Longer lifespan for water-using appliances
- And the list goes on...
A lot of homeowners choose to install a water softener system because it removes the minerals in hard water and helps protect their major home appliances from getting sediment buildup. Like the name suggests, when you have a softener in place, your home’s water becomes wonderfully “soft!”
Got any questions about whether a water softener is right for you? Check out the Indy Soft Water website, send us a message, or call 31-228-9822. We’ve been your local water experts since 1964, and we’re always happy to chat!
Indy Soft Water is proud to serve the following Indiana areas: Carmel, Fishers, Greenwood, Indianapolis, Noblesville, Westfield, and Zionsville.
The last thing on anyone's mind right now is HVAC. It's too warm to need the furnace and too cool to need the air conditioner. We do live in Indiana though so that can change in just 24 hours! We want to provide some tips for things you can do on your own to keep your furnace and air conditioner running at its best. We present the LCS Top Ten of Homeowner DIY HVAC Tips:
10. During cold or hot months, keep the programmable thermostat set within 3 degrees of each setting. A furnace and air conditioner will have to run for a very long time to make up the temperature difference. If you have an electric furnace
and heat pump, the electric furnace will come on as well to reach the set temperature. Since an electric furnace runs at a higher cost, it counters the savings that you might have had with the lower initial temperature.
9. Keep the weed eater and lawn mower away from the control wiring of the air conditioner. The wiring should not be hanging down but if it is, be careful when mowing and weed eating. It's not a high voltage wire but if it gets cut with a weed eater or mower, you can get shocked and it can take out the air conditioner. If the wiring is loose or hanging down, tie it up with electrical tape or have a technician tie it back when they're out doing annual maintenance.
8. If you are experiencing high utility bills, call the gas or electric company first. Ask the utility company if there's been an increase in the therm or electric rate. Ask if your bill compares to the average of others in your neighborhood. You can get great information about what your utility bill should be running. If there isn't a good reason for the higher bill, then it might be time to have a technician out to make sure the system is operating properly.
7. Move furniture away from registers. It's not uncommon to see a couch over a register or a bookcase pushed up against a register. Not only can the heat dry out your furniture but it also prevents the air from properly traveling throughout the rooms.
6. Keep registers open. A very common problem in two story homes is a temperature swing between the upstairs and downstairs. Homeowners try to fix this problem by closing registers upstairs or in some rooms. Keep the registers open. Closing registers can restrict air flow and cause the furnace to run hot. This can ultimately shorten the life of parts inside the furnace such as motors. It can also make the air conditioner freeze up by reducing the volume of air that the system needs to expel throughout the house. This is comparable to running the system with a dirty filter.
5. If you notice a noise, smell or problem, call on it right away. If you notice something unusual, don't ignore it. It's rare that an HVAC issue will go away or resolve itself. Noises and smells often mean that a part is getting weak or going out. A little critter could also have gotten inside. Address these issues before your furnace or air conditioner goes completely out. It's no fun being without heat on a cold day or without a/c when it's hot out!
4. Keep dogs away from the air conditioner. Animal urine will degrade the a/c fins. There's not much that can be done to fix the fins once this happens so it's best to make sure the fur babies stay away.
3. Replace the batteries in the thermostat. If the thermostat goes blank, check to see if there are batteries that need changed. Not all thermostats have batteries, but if it does, it's likely AA or AAA batteries that need changed.
2. Pick up leaves that are around the air conditioner or heat pump. Leaves, cottonwood, branches, etc can gather around the air conditioner. Keep these things cleaned away so the outdoor unit can breathe.
1. CHANGE THE FILTER! This is the number one thing to do to keep your furnace and air conditioner running efficiently! A dirty filter causes restricted air flow and can ultimately cause the system to stop working. If you have a 1" filter, check it once a month. If you have a 4-5" filter, check it every 3 months. It may not need to be changed at that time but it's good to check it to make sure. It's also a good idea to keep extra filters at the house. That way, you always have one on hand when it's time for it to be changed.
A couple of other tips are to caulk or re-caulk around windows and doors. It's also a great idea to check the insulation in your home. If you don't have at least 12-15" of insulation in the attic, you'll want to consider adding more!
Keeping up on these things can not only save you money but can save you from the inconvenience of being without heating or cooling during those hot and cold months. HVAC equipment is definitely an investment. Protect your investment by following our Top Ten tips!
We've received several calls this winter about rising utility costs. People have been concerned because they're seeing upwards of $400-$500 electric bills. Yikes! We'd like to share some tips on what you can do to find out if you're experiencing "normal" bills or if there might be a problem causing them to be high.
There are things that can be done to your home to increase efficiency. These things include insulating, caulking, checking for drafty areas, etc. For our purposes now though, we're going to assume that your house is in the same condition this year as it's been in prior years.
So, is your electric bill high or might there be an HVAC problem?
First things first, call your utility company. Ask what the neighborhood average is and compare to your bill. Ask if the kilowatt rate has changed. Ask if the therm rates have changed. This will give you a good idea on whether your bill is comparable to that of your neighbors. It'll also make you aware of rate increases that have happened which could contribute to higher bills from previous years.
If your electric bill is higher than the neighborhood average, here are some other things to consider:
If you are all electric, you should have a heat pump and electric furnace (also called an electric air handler). This is the most efficient type of HVAC system to have in an all electric house. Many people set their programmable thermostat to be one temperature during the day and another at night. If you are all electric, do not set the temperature difference to be more than 3-4 degrees apart. Larger temperature differences will cause the back-up electric to come on to supplement the heat pump. It's costly to run the auxiliary heat. The savings that you are getting from the lower temperature is being offset (or costing more) by the back-up electric running to catch up.
Do you change your filter regularly? How long has it been since your furnace has been cleaned and tuned? Dirty filters restrict air flow and cause the system to run longer to heat the house. This causes a higher electric bill. Dirty filters over a period of time or a lack of filters at all can result in dirty coils. A dirty coil can also restrict air flow. If the heat pump isn't working, the electric furnace is running by itself to heat the house. It's expensive to run an electric furnace by itself. The average amp draw on a heat pump is 6-15 amps. The average amp draw on an electric furnace with a 10kw auxiliary heat kit is 41-44 amps. That's a big difference which is why you want your heat pump running efficiently.
Do you keep registers closed throughout the house? If there's a temperature difference between the upstairs and downstairs, for example, people tend to close the registers in a room or area of the house. Do not close registers. This can also restrict air flow, causing the system to overheat and short cycle. This means the furnace will be shutting down and turning back on more than it should be, which uses more electricity and costs you more.
One more thing to keep in mind. Some people have a high efficient heat pump system and then are surprised by their electric bills when it's really cold outside. They get a high bill and think...but I just got a high efficient system. Heat pumps are most efficient in the heating season when it's between 35-60 degrees outside. In Indiana, it's not unusual to have 0-20 degree days (or weeks). When it's that cold outside, heat pumps need the auxiliary heat from the electric furnace to keep up. The heat pump can't keep up by itself meaning you're losing that efficiency rating because the electric furnace is doing most of the work. It's costly to run auxiliary heat compared to a heat pump or gas furnace. If you buy a high seer heat pump, it's important to understand that the seer rating is mainly for the summer months.
We hope this has been helpful! If you continue to have high electric bills, give us a call. Maybe there's a problem with the heat pump causing the auxiliary heat to run more than it should. Maybe there's a bank of heat not working in the electric furnace. It's worth checking out, especially if those high electric bills are causing you a lot of stress!
Compared to some Indiana winters, we've been pretty lucky this year! Winter is still winter though and we're right in the middle of it. With a couple of cold months still left, the question should be asked: How's your home holding up? We'd like to share some customer HVAC questions we've had over the past month as well as provide some tips to protect your home against the harsh winter days.
Q: My furnace is running but it's not keeping the temperature that I have it set at.
A: Have you checked your filter? A dirty filter restricts air flow and can affect the operation of the furnace. During milder outdoor temperatures, a filter that's a little dirty may not affect anything at all. During colder outdoor temperatures, the same filter can cause the furnace to have to work harder and fall behind. Filters may have to be changed more often than usual during extreme outdoor temperatures.
Q: I usually keep my whole house humidifier set at 40% but I've recently noticed that my windows are sweating.
A: When outdoor temperatures get really cold, you may have to turn your humidifier down. Once the outdoor temperatures warm back up a little, you can turn it back to it's normal setting. When there's too much of a humidity difference between the outdoors and indoors, you may notice some sweating. It's a common misconception that the colder it is, the higher the humidifier should be turned up. The opposite is actually true. In addition, houses differ in how insulated they are (amount of insulation, leaky windows and doors, etc). Therefore, one house may notice window sweating at 30% and another at 40%. Adjust the humidistat up or down accordingly.
Q: Why is there ice on my heat pump?
A: There's not a cut and dry answer for this. A heat pump has a defrost cycle that it goes through to melt the ice under normal circumstances. If ice is there at one time and gone the next time you look, then it is likely operating normally and has gone through the defrost cycle. If you see ice for days on end, there's possibly a problem. It could be a number of things. Turn the heat pump off by taking the thermostat to emergency heat. That will help thaw the ice so it can be properly diagnosed.
Q: My electric bills are outrageous!
A: If you are all electric, our first question will always be: do you have a heat pump or air conditioner? An electric furnace running by itself to heat your home is very inefficient and expensive. If you have an air conditioner with electric furnace, it's worth considering replacing the air conditioner with a heat pump. If you do have a heat pump and still have unusually high electric bills, there could be a problem with the heat pump or furnace. The heat pump could be under-charged, it could not be going into defrost mode, a bank of heat in the electric furnace could be stuck on, etc. It would be worth having your equipment looked at if you feel like your utility bills are high.
Here are ten other tips that we have to prep your home for colder days to come:
*Have your furnace cleaned and tuned-up
*Test sump pump
*Caulk around windows and doors
*Remove hoses from outdoor spigots
*Check insulation in attic. It should be a minimum of 12 inches
*Check door thresholds for gaps
*Plug in carbon monoxide detectors if you have gas appliances (stove, furnace, water heater, etc)
*Reverse ceiling fans
*Have your fireplace, chimney and vents inspected to make sure all is in good condition
*Clean gutters
Feel free to reach out to us if you have any additional questions. Stay warm and cozy!
There's a common passion among all of us at LCS Heating and Cooling. Well, in addition to home comfort and the mechanics of HVAC that is! The common passion is animals. We love dogs, we love cats, one of our techs even has a rabbit! We're just animal people. It never surprises me to get a random picture throughout the day of a dog or cat. It's usually a customer's pet that Travis takes a picture of and says- check this little one out! One of our installers even sent a picture of a customer's pet turtle that hung out in the backyard with them while they changed the heat pump. So, where are we going with this?
We were all talking a few weeks ago about wanting to have some "community projects." We're excited to tell you about our first one! One of our customers is Freeland Animal Hospital (www.freelandanimalhospital.com). They are located at Pendleton Pike and Sunnyside in Indianapolis. They are fantastic people and care so well for their furry clients! Each year, they have an Angel Tree in which they accept donations of dog and cat food, treats and supplies. All donations then go to a local rescue. This year the local rescue is PAWS (http://www.pawshancock.org), located in Greenfield.
Now through the end of the year, LCS Heating and Cooling, LLC has the following "Promotion" going on:
**For each new customer that signs up for Annual Maintenance (our Energy Savings Plan), we will donate a bag of dog or cat treats. Here's the link for more information about our Energy Savings Plan for your HVAC equipment: https://lcstempsite.dreamhosters.com/esp.html
**For each new furnace install, we will donate a 5lb bag of dog or cat food.
**For each new full system install (furnace & air conditioner), we will donate a 15lb bag of dog or cat food.
Will it be dog or cat food? The choice is yours!!
We are so excited to help a local rescue that helps so many dogs and cats each year. Who do you know that's thinking about having some HVAC work done? We greatly appreciate your referrals and personal business. The animals will too!
We get lots of questions regarding HVAC maintenance. This is a good thing! It means people care about their HVAC investment. Since we're entering air conditioner season, let's focus on questions relating to air conditioner maintenance:
- What is air conditioner maintenance? Preventative maintenance is completed on the a/c to ensure that it is running properly and as efficiently as possible. The air conditioner is cleaned and there are many components that are checked. If a reading is off or out of range, the homeowner will be made aware. Keeping the air conditioner clean also ensures proper air flow.
- Can I turn my air conditioner on before maintenance has been completed? Yes! The air conditioner can certainly run before maintenance is done. Keep in mind that maintenance keeps it running as efficiently as possible.
- What months do you schedule maintenance? We generally start scheduling maintenance mid-April, depending on the weather, and continue to schedule throughout the summer. It's more important that maintenance is done each year rather than it being done a specific week or month.
- Can the service be completed if it's raining? We will reschedule your maintenance appointment if it's raining or below 60-65 degrees outside. Although the techs do have raincoats, we don't want some of the tools and gauges out in the rain. We also don't want your a/c exposed to the moisture. The new R-410 refrigerant attracts moisture 10 times more than the old R-22 refrigerant. We don't like to take chances, so we'll always reschedule if it's raining. In addition to being dry outside, it also needs to be at least 60-65 degrees outside. If it's colder than that, the temperature drop and readings could be inaccurate. Accuracy is key, so we will reschedule if it's too chilly outside.
- How will I know what the technician does during the service? The technician will complete an invoice detailing everything that was completed during the maintenance service. He will also let you know how everything looked and answer any questions you have about your system.
- How much does an annual maintenance plan cost? Our plan is $150 per year. That includes the maintenance service on the a/c in the spring or summer and the maintenance service on the furnace in the fall/winter. Other benefits included with the plan are: No service call if a return visit is needed within 30 days, $10 off service call, 15% off repairs, 15% off indoor air quality (humidifiers, filters, thermostats, UV lights, etc) and no overtime rates if service is needed in an evening, weekend or holiday.
- Does maintenance guarantee that my air conditioner will not break down? Air conditioners are machines and can break down at any time. That being said, there are issues that can be found during maintenance and either repaired at that time or at least brought to the homeowner's attention. For example, the technician may see that a motor reading is in range, but on the high end. While it doesn't necessarily need replaced at that time, the homeowner can be made aware that the motor is on it's way out. It could last another week or it could last another 6 months. In any case, the homeowner is now aware.
- Will you change my filter while you're here doing maintenance? Absolutely! If you already have filters, we will gladly change it for you. If you don't have filters, we can provide you with the price to bring one with us. We also have an online filter program in which we can provide you with a code to order your filters online and have them delivered to your door. Shipping is free and you'll always have your filters on hand.
- What if I have two HVAC systems at my house? We can put each system on the annual maintenance plan. We'll schedule a longer period of time to be at your house to complete maintenance on both air conditioners (and same in the fall/winter for the furnaces). The second system would be $10 off ($150/$140 for two plans).
- Do I need to be home when you do the air conditioner maintenance? Preferably, yes. We will need access to the thermostat and furnace area so will need inside the house. If you have a lockbox or garage code, we can enter that way but always prefer having someone home so the technician can answer any questions while he's there.
Hopefully, we answered some of your questions about air conditioner maintenance! If not, feel free to contact us as we're happy to discuss.
We've had one of the coldest winters on record here in Indianapolis so it seems everyone has spring fever! With the arrival of spring comes a whole checklist of home maintenance items just waiting to be done. Here's a list of items that you can do around your home
to tidy up and get ready for summer:
- Schedule air conditioner maintenance (you knew this would be #1 on our list, right?)
- Change the filter
- Install new batteries in thermostat
- Install new batteries in smoke and carbon monoxide detectors
- Test and dust all detectors
- Check fire extinguishers
- Inspect bathroom, kitchen, door and window caulk; re-caulk as needed
- Clean and seal deck if needed
- Inspect exterior paint and touch up as needed
- Inspect siding/masonry for damage
- Repair/replace damaged window screens
- Inspect roof for damage
- Inspect outdoor play equipment
- Inspect attic for leaks
- Inspect attic insulation
- Clean gutters
- Prune spring and summer- flowering shrubs after they bloom
- Schedule yearly septic tank inspection
- Schedule irrigation inspection
- Inspect foundation for drainage problems
- Inspect crawl space/basement for moisture issues
Preventive maintenance goes a long way. Monitoring items such as these can prevent big problems in the future! Enjoy spring!